This.Care.Policy is our new promise to ensure your needs are entirely met as a customer. It is a renewed spirit of customer care that promises to better serve you, earn your loyalty and keep you satisfied, because you deserve it.
We desire to be the leading automotive company, and that starts with being in the hearts of our customers. To do this, we have resolved to stand out in the way we deliver our service to you.
In this regard, we have developed a CARE Policy to ensure all your needs are taken care of from the moment you walk into CFAO and even after you leave. Our policy underlines our desire to be closer to you through excellent service.
This page explains our CARE Policy, which is captured in 5 commitments, aimed at making your experience with CFAO a better one. This policy applies to all our brands and services you make contact with, so you can expect a different kind of customer experience whenever you come to CFAO.
CFAO, a step beyond customer care.
OUR 5 COMMITMENTS
100% Availability of spare parts
Proximity to customers
Respect of timelines
Your time is priceless and we recognize that.
Regardless your order, purchase or quotation request, you can hold us accountable for responding to you within the timelines communicated to you.
We commit to respect the deadlines communicated to you at the time you approve your quote or your purchase. Failing this, we commit to give you a compensation with CFAO vouchers in order to thank you for your patience.
Same day repairs
Do you need information from our sales and aftersales department regardlesswhat time of day? That should not be a problem anymore.
CFAO commits to being reachable on its hotline (0900 900 007) 7 days a week from 8:00am to 8:00pm. In addition, you can also join us 24/7 on our WhatsApp chat (0242 426 429) and our social media pages. Stay connected with us wherever you are, at whatever time.